Seize Your Opportunity in the Billion-Dollar Realm of Literature
Role Transition and Account Services Professional
Step up and join an industry titan – we're offering a golden ticket to be part of a $100 billion empire! Our platform is revolutionizing the literary world, backing 1000s of authors and publishers on their creative journeys.
Our website, a trusted entity in the industry, offers innovative solutions for global ebook, print-on-demand, and audiobook distribution, boasting the widest global network in the business. As a new Customer Success and Account Management Specialist, you'll collaborate closely with high-profile authors and publishers to embed our platform in their success strategies.
Your Duties
- Serve as the go-to contact for new publishers, providing training and immediate post-launch support
- Deliver insights to publishers, ensuring they maximize their platform use for ultimate success
- Introduce VIP customers to useful resources like articles, tutorials, videos, and webinars
- Gather feedback from customers and share it internally for product improvements and better Customer Support practices
- Analyze customer data to help them discover the most beneficial aspects of the platform
- Regularly perform health checks to combat churn
- Introduce automation and processes to minimize voluntary and delinquent churn
- Maintain close communication with the Sales team to effectively manage VIP relationships and upgrades
- Drive upselling and cross-selling via customer progress reviews
- Inform VIP customers about merchandizing or other features
Essential Qualifications
- Proactive, problem-solving mindset
- Superior people skills
- Familiarity with BRM and CRM practices (preferably Hubspot) and the ability to forge productive business relationships
- Ambition and a proven track record
- Elite communication skills
- Time management, organization, and prioritization skills
- Ability to tailor presentations to audience needs
- Relationship management skills and openness to constructive feedback
- Experience in analyzing customer feedback and shaping future activities based on insights
- Customer-centric mindset with a focus on achieving business outcomes
- Exceptional English communication skills (verbal and written)
- Self-directed work ethic
Extra Perks
- Previous Customer Success and Account Management experience
- Confidence in using popular software like MS Office, Hubspot, and productivity tools like Google Drive
- Insight into the publishing industry
Perks of the Job
- Competitive pay package
- Vibrant work culture in a thriving startup company
- International clientele, providing a daily dose of English practice
- Autonomy in your work with a focus on results
Working Hours and Setup
- Full-time role
- Flexible work location
- A global team of remote professionals working harmoniously
Be Part of the Storytelling Revolution
Ready to empower tales that touch hearts worldwide? Apply Now!
- In the realm of literature’s multi-billion-dollar empire, you can seize an opportunity by joining as a Customer Success and Account Management Specialist.
- Collaborating with high-profile authors and publishers, you'll leverage your skills in finance, business, and careers to embed innovative solutions and drive upselling/cross-selling, ultimately contributing to the company's narrative in the global literary market.
