Lessons are born from errors.
House Maintenance 101: Keeping Your Residential Haven in Tip-Top Shape
Living in a well-maintained home is essential, and that's where the expertise of managing companies, like Territory, comes into play. With over twenty years of experience, they've got the know-how to keep your abode in prime condition, whether it's a brand-new construction or an older gem.
As Dmitry Seny, the man behind Territory, explains - Our professionals have a keen eye for recognizing issues and taking swift action, ensuring the longevity of your dwelling. They've dealt with everything from newly commissioned objects to houses built several decades ago, like the houses accepted from the developer at the beginning of the 2000s, some of which they've already completed major repairs on.
Their digital approach also sets them apart. By recording and entering the history of each object into an electronic database, they can readily access detailed information about the houses they manage, making it easy to plan and execute future maintenance tasks. Transitioning to digitization was no easy feat, however, as employees initially preferred paper documents and messenger chats. Yet, now, their every move is recorded and reflected in the CRM system, just like chess players analyzing their games.
So, how do they determine the need for certain work in a residential building?
Each system has its service life, which is fixed in the norms, but it serves more as an indicator. Seasonal inspections, conducted twice a year, provide a more accurate picture of the house's true condition.
Residents may sometimes initiate work, often focused on improving the property or enhancing living comfort. The managing company offers expert assessments of the proposed ideas, recommending the best possible solutions if the ideas are feasible.
Consider a recent request from residents who wanted to plant shrubs in the courtyard but lacked knowledge about their care. Instead of delegating the task to the janitor, the managing company proposed hiring specialists to ensure proper care and a healthy, thriving growth.
Similarly, when residents of one house wanted to work differently with the gas boiler, the managing company informed them of the necessary documents to be adopted at a general meeting, explaining the consequences and potential risks of the new scheme to help them make an informed decision.
Communication skills are vital in managing residential buildings since they enable conflict resolution and foster trust among residents. The managing company strives to understand residents' concerns and convert emotional statements into actionable, measurable requests for maintenance or repair.
The Selection Process
Finding the right people for their team is no small feat for Territory. It's not just about hiring the smartest individuals in the city; it's also about ensuring that their candidates share moral values, as they work closely with residents every day. They focus on both required qualifications and the candidate's alignment with specific moral values. The staff manages 50,000 rooms, catering to an extensive community of residents.
The person they hire must show concern, as that's the key to success. At the candidate stage, they conduct testing to identify the necessary qualities. Ongoing professional and communication skills training for current staff members is also a priority.
Mistakes and Experiences: The Path to Expertise
Mistakes are not just inevitable; they're also essential building blocks for expertise. By learning from their errors, the managing company continually refines and adjusts their approach to ensure the best possible service for their residents.
For instance, they opt for stainless steel pipes during capital repairs of heat exchange stations located in the basements of houses due to their superior durability, even though plastic pipes may seem like a more budget-friendly option. Their practical experience allows them to recommend the most suitable material options for capital repairs, ensuring long-term satisfaction for their residents.
While experience isn't a guarantee of professionalism, it's still preferable to choose experienced professionals, just as you would with a doctor or hairdresser. The managing company believes that handling residential properties should be entrusted to those who, like them, have made mistakes and learned from them to avoid future errors.
In a nutshell, Territory, LLC "TERRITORIA," is your partner in maintaining a safe, comfortable, and well-maintained home - a sanctuary you can truly call your own.
Got maintenance needs? Reach out to Territory at LLC "TERRITORIA," INN 6685076626.
Previously on DK.RU: How the crisis sparked the growth of one Ural managing company
Dmitry Seny, the founder of Territory, emphasizes the company's expertise in various aspects of property management, including finance, investing, and real estate, especially in the housing market.
Recognizing the importance of managing finances and making smart investments in real estate, Territory plans and executes future maintenance tasks based on detailed electronic records, which include financial information about the properties they manage. This data-driven approach ensures optimal use of resources and maintains the financial health of the properties, helping residents to maximize their returns on investment.
