Leading BPO Companies in Guatemala Ranked
Guatemala has emerged as a significant player in the global Business Process Outsourcing (BPO) industry, attracting numerous leading companies with its supportive business environment and strong government backing. Over 50,000 people are employed in the sector, contributing positively to the country's economy.
One of the global leaders in digital transformation and business process management services, Genpact, maintains a robust presence in Guatemala. Another key player, iQor, offers customer interaction and product support solutions, with strategic operations in the country.
Stealth Agents, one of the top 25 BPO companies in Guatemala, specializes in administrative support, customer service, and lead generation. The virtual assistant service provider stands out in the BPO industry, offering tailored services to boost productivity and reduce operational costs.
Allied Global, a premier provider of BPO services, is known for its contact center operations, customer care, and back-office support, with a notable presence in Guatemala. Firstsource Solutions, a leading provider of Business Process Management (BPM) services, focuses on customer service, healthcare, and banking, with strategic operations in the country.
Tech Mahindra, a global leader in digital transformation, consulting, and business re-engineering services, also has a strong presence in Guatemala. CGS, a leading provider of BPO services, specializes in customer support, IT services, and learning solutions, with a robust presence in the country.
Conduent, a global leader in business process services, offers comprehensive solutions across various industries, with a significant presence in Guatemala. NICE inContact, a leading provider of cloud contact center software and customer experience solutions, and WNS Global Services, which offers comprehensive BPM solutions, also have strategic operations in Guatemala.
In addition to these well-known providers, there are numerous local and regional firms that offer specialized services. Helpware, Infinity Center BPO, Allied Global, Select VoiceCom, Hugo Inc., Martal Group, and ECOVIS Guatemala are among the top BPO companies in Guatemala, contributing significantly to business growth in the region.
These BPO companies enhance operational efficiency by outsourcing non-core functions, allowing businesses to focus on core activities. They also improve sales and customer engagement, reduce costs, provide culturally and language-aligned customer support, and optimize business processes. Some BPOs even offer end-to-end business consulting, IT, and legal services.
In summary, top BPO providers in Guatemala help businesses scale efficiently, enhance customer satisfaction, reduce operational costs, and increase sales—thereby fostering overall business growth in the region. The growth of the Guatemalan BPO industry is projected to expand at an annual growth rate of 7.5% over the next five years, making it an attractive destination for businesses seeking reliable outsourcing services.
- Stealth Agents, one of the top 25 BPO companies in Guatemala, excels in administrative support, customer service, and lead generation, using virtual assistant services to boost productivity and reduce operational costs.
- iQor, another key player in Guatemala, provides customer interaction and product support solutions, offering strategic operations in the country for lead generation and marketing.
- Genpact, a global leader in digital transformation and business process management services, maintains a strong presence in Guatemala, contributing to its strong growth in the enterprise sector.
- Firstsource Solutions, a leading provider of Business Process Management (BPM) services, focuses on customer service, healthcare, and banking, reducing costs and providing culturally and language-aligned customer support.
- Tech Mahindra, a global leader in digital transformation, consulting, and business re-engineering services, also has a strong presence in Guatemala, offering financial and IT solutions, as well as outsourcing services for data entry and customer service.
