Leading BPO Companies in Guatemala: A Ranking of the Top 25
Top BPO Companies Expanding in Guatemala's Growing Industry
Guatemala's Business Process Outsourcing (BPO) industry is experiencing rapid growth, employing over 50,000 people and significantly contributing to the country's economy. Projections show the market will continue to expand with an annual growth rate of 7.5% over the next five years.
This expansion is driven by the availability of bilingual (English/Spanish) talent, a supportive business environment, and strong government backing for outsourcing. As a result, many leading BPO companies are setting up operations in Guatemala to take advantage of these favourable conditions.
One such company is TELUS International, a premier customer experience and digital solutions provider. With significant operations in Guatemala, TELUS International is dedicated to delivering high-quality services that enhance business processes and outcomes.
Another notable player is Firstsource Solutions, a premier provider of Business Process Management (BPM) services, specializing in customer service, healthcare, and banking. Based in Guatemala, Firstsource Solutions boasts a Google rating of 4.0.
TaskUs is another leading provider of digital outsourcing solutions, specializing in customer support, content moderation, and back-office services.
Capgemini, a global leader in consulting, technology, and outsourcing services, also maintains a strong presence in Guatemala, delivering high-quality services that aim to streamline business processes and improve outcomes.
Alorica is a global leader in customer experience and contact center solutions, offering comprehensive services in Guatemala.
Sutherland Global Services is a leading provider of process transformation services, specializing in customer engagement, digital transformation, and back-office support.
HGS (Hinduja Global Solutions), a global leader in customer experience management and BPO services, also has a strong presence in Guatemala, offering services tailored to meet diverse client needs.
Atento is a premier provider of CRM and BPO services, dedicated to helping businesses enhance customer interactions and streamline operations.
Outsource Consultants is a leading provider of PR center outsourcing and consulting services, dedicated to helping businesses enhance customer engagement through efficient, cost-effective solutions.
Transcom is a global leader in customer care, sales, and technical support services, with strategic operations in Guatemala, offering a comprehensive suite of services designed to address various client requirements.
Transactel (Unisono) is a distinguished provider of contact center and BPO services, specializing in customer support and sales operations.
Conduent is a global leader in business process services, offering comprehensive solutions across various industries, including healthcare, transportation, and government.
WNS Global Services is a premier provider of BPM services, offering comprehensive solutions across various sectors, including finance, healthcare, and travel, with strategic operations in Guatemala.
Genpact is a global leader in digital transformation and business process management services, with a robust presence in Guatemala.
CGS (Computer Generated Solutions), a leading provider of BPO services, specializing in customer support, IT services, and learning solutions, also operates in Guatemala.
Sitel Group is a global leader in providing comprehensive customer service solutions, dedicated to enhancing customer experiences through cost-effective and high-quality services.
NICE inContact is a leading provider of cloud contact center software and customer experience solutions, with strategic operations in Guatemala, dedicated to helping businesses deliver exceptional customer service efficiently and effectively.
HCL Technologies is a global leader in IT and business outsourcing services, offering a comprehensive range of solutions including customer service, IT support, and engineering services, with strategic operations in Guatemala.
iQor is a leading provider of customer interaction and product support solutions, with operations in Guatemala, offering services including customer care, technical support, sales, and product support.
SYKES Enterprises is a global leader in customer contact management and BPO services with a significant presence in Guatemala, offering comprehensive services including customer care, technical support, sales, and back-office functions.
VXI Global Solutions is a leading provider of customer care, IT support, and sales outsourcing services.
Tech Mahindra is a global leader in digital transformation, consulting, and business re-engineering services, with a strong presence in Guatemala, offering a comprehensive range of services including IT and BPO solutions.
Stealth Agents, one of the top 25 BPO companies in Guatemala, specializes in administrative support, customer service, and lead generation. Stealth Agents stands out in the BPO industry in Guatemala, offering tailored services to boost productivity and reduce operational costs.
This collection of top BPO companies in Guatemala offers a range of services, including call center operations, appointment setting, customer service outsourcing, and back-office support, all leveraging the country's bilingual workforce to provide cost-effective, scalable solutions for growing businesses.
Other notable call center and voice service providers in Guatemala recognized for bilingual customer service outsourcing include Martal Group, Infinity Center BPO, Allied Contact Center, and Select VoiceCom.
Helpware is known for customer care services specializing in inbound/outbound call center operations with strong project management and cultural alignment. It is highly praised for customization and scalability with large dedicated teams.
NexusOne BPO provides bilingual virtual agents, appointment setters, and call center support with over 60% cost savings. They offer scalable, fully trained teams optimized for lead engagement, prospect qualification, and appointment setting tailored to various industries like solar, insurance, real estate, and healthcare.
ACT is a U.S.-based global BPO leader with a strong presence in Guatemala. ACT offers multilingual, multi-channel customer experiences including voice, chat, email, social media, and SMS. The company emphasizes employee and customer experience to ensure consistent, high-quality service and long partnership tenures.
Stealth Agents is recognized for delivering tailored virtual assistant services leveraging affordable bilingual talent from Guatemala, standing out in personalized solutions.
These companies collectively offer a range of services to meet the needs of businesses looking to grow smarter and scale faster while benefiting from the cost-effective, bilingual talent pool in Guatemala.
- TELUS International, a premier customer experience and digital solutions provider, specializing in Guatemala, aims to enhance business processes and outcomes with high-quality services.
- Outsource Consultants, a leading provider of PR center outsourcing and consulting services, focuses on helping businesses in Guatemala enhance customer engagement through efficient, cost-effective solutions.
- Transcom, a global leader in customer care, sales, and technical support services, offers in Guatemala a comprehensive suite of services designed to address various client requirements.
- HGS (Hinduja Global Solutions), a global leader in customer experience management and BPO services, provides services in Guatemala tailored to meet diverse client needs.
- STEALTH AGENTS, one of the top 25 BPO companies in Guatemala, offers tailored services in administrative support, customer service, and lead generation, aiming to boost productivity and reduce operational costs.
