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Sparkasse Darmstadt, the market leader in its region, is seeking a Customer Service Representative to join their team. With a balance sheet total of around 6 billion euros and a workforce of 750 people, this is an exciting opportunity to be a part of a reputable financial institution.
The primary responsibility of the Customer Service Representative is to serve as the first point of contact for customer inquiries via various media channels. This role requires proficiency in digital contact, service, and sales channels, and the ability to handle customer questions and concerns related to online banking.
While a specific job posting for this role at Sparkasse Darmstadt was not found, typical expectations for Customer Service Representative roles at German banks like Sparkasse Darmstadt can be inferred. These include good communication skills in German (and possibly English), a customer-oriented attitude, problem-solving skills, basic banking or financial knowledge, experience in customer service or call center environments, and an educational background of completed vocational training or equivalent.
As a Customer Service Representative at Sparkasse Darmstadt, you can expect stable employment, opportunities for professional development and training, benefits such as paid vacation, Christmas bonuses, and possibly pension plans consistent with German bank employees. The company also offers a supportive workplace culture with a focus on employee well-being, sometimes including health programs and coaching.
In addition, Sparkasse Darmstadt offers a Work-life balance day, teamwork and flexibility in scheduling work hours, 32 vacation days, a VL (Vorleistungsvergütung) of 40 EUR, a premium job ticket, a supplementary pension scheme, certified company health insurance (ESG certified by TU Munich), and a bike leasing program (JobRad).
Identifying sales opportunities and understanding customer needs for cross-selling is also a part of the role. The position requires proactive engagement with customers and support for advisors by scheduling appointments and selling banking products. Strong customer focus, sales, and negotiation skills are essential for this role.
The job is full-time or part-time, requiring at least 50% of work hours, and the working week is 39 hours long. A completed apprenticeship as a bank clerk is a necessary qualification. Above-average anniversary payments are offered, and the application deadline is July 27, 2025.
If you are interested in this opportunity, please direct your questions to Ms. Jasmin Gottwald, Recruitment Manager, at 06151 2816 10757. For more job opportunities at Sparkasse Darmstadt, please visit their company website.
- In this role at Sparkasse Darmstadt, a strong understanding of finance and business is crucial as part of the job involves identifying sales opportunities and cross-selling banking products.
- As an employee of Sparkasse Darmstadt, one can expect a comprehensive education in financial services and business practices, combined with training and development opportunities, thanks to the company's focus on employee growth and well-being.
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