Capital One's customers are facing some difficulties in accessing their funds due to a reported 'technical issue'.
Capital One acknowledged a hiccup in their services last week, attributing it to a "technical issue" with a third-party vendor. This glitch reportedly impacted payment processing, deposit services, and operations for their consumer, small business, and commercial banks.
Complaints swarmed social media platforms like Downdetector and Capital One's support account on X, with customers expressing frustration due to their inability to pay bills or access funds. Some messages were quite explicit in their disappointment.
Capital One responded to the situation by expressing their apologies and active engagement with the vendor to rectify the issue. Their app displayed a message, informing users about the technical difficulties and the bank's attempts to swiftly resolve the problem.
The third-party vendor affected is FIS Global, a prominent provider of financial technology services to a variety of banks, including Capital One. Unfortunately, FIS Global didn't promptly respond to CNN's request for comment regarding the matter.
By January 23, 2025, Capital One managed to restore its services, putting an end to this multi-day struggle for many of its customers. This incident serves as a stark reminder of the potential risks associated with third-party relationships in managing banking services.
Many affected customers expressed their frustration in paying their business-related bills due to the service disruption. Despite the technical issue, Capital One continued to operate its business operations, prioritizing the resolution of the issue.
