AI company Onix acquires UJET's service division, enhancing its AI-backed customer service capabilities.
Onix, a leading data, cloud, and AI solutions provider, has made a strategic move by acquiring the professional services unit from UJET, a cloud-native Contact Center as a Service (CCaaS) software provider. This acquisition is set to enhance Onix's ability to deliver AI-driven customer engagement solutions and modernize enterprise contact centers.
The integration of UJET's professional services team extends Onix's operational scale and capacity to deliver end-to-end contact center modernization. This will improve time-to-value and operational efficiency for large enterprises, providing a significant boost to the effectiveness and efficiency of enterprise customer engagement solutions.
Onix gains significant expertise in deploying Google's Customer Engagement AI Suite (CES) solutions globally with UJET's professional services team. This expertise will allow for faster, more customized AI-driven customer experience (CX) transformations with reduced risk and better alignment to business objectives.
The acquisition further reinforces Onix's credentials in CCaaS and CES deployments. Onix has a strong history in deploying virtual agents and conversational AI, and this acquisition will combine UJET's CCaaS features with Onix's AI solutions, including Agentic AI and Agentspace, across more than 10 industries.
Sanjay Singh, CEO of Onix, stated that the acquisition represents a strategic move toward greater scale, deeper specialization, and tighter alignment with Google Cloud. He also stated that the acquisition reinforces Onix's commitment to customer engagement suite & contact center excellence, which helps enterprises to enhance customer experience at a fraction of the current transaction costs.
Vasili Triant, CEO of UJET, is excited about the partnership to execute their vision for AI-powered customer engagement. He believes that this partnership will enable businesses to leverage generative AI for enhanced customer experiences.
The acquisition is seen as embedding Onix deeper within its customers' operations. Onix is recognized as the 2025 Google Cloud Partner of the Year in Data & Analytics and Telecommunications, and this acquisition reinforces Onix's leadership as a preferred Google Cloud partner in data and AI.
Will Fleder, Partner at Tailwind Capital, is excited about the acquisition for the business in this exciting phase of modernization within the largest contact centers in the world. He believes that this acquisition will enable customers to achieve a higher ROI and lower Total Cost of Ownership (TCO) in their customer service operations.
Dean Kontul, Division CIO, Intelligent Automation at Key Bank, is thrilled about the acquisition as it further expands Onix's capabilities with Google CES. He believes that this acquisition will significantly boost the effectiveness and efficiency of enterprise customer engagement solutions.
In summary, acquiring UJET's professional services unit strategically accelerates Onix's ability to deliver AI-driven, cloud-native contact center modernization at scale, significantly boosting the effectiveness and efficiency of enterprise customer engagement solutions.
The acquisition of UJET's professional services unit significantly expands Onix's expertise in deployment of Google's Customer Engagement AI Suite (CES) solutions, enabling faster, more customized AI-driven customer experience (CX) transformations (finance, business). This strategic move also advances Onix's integration of artificial-intelligence technologies within contact center operations, aligning with Google Cloud's objectives and offering improved ROI and lower Total Cost of Ownership (TCO) for businesses (technology, business).
